Legal
How we handle legal requests for user data
We respond to valid legal process and aim for the narrowest disclosure consistent with the request. Given that our platform serves minors, we apply additional scrutiny to requests involving users under 18.
We require valid legal process — a subpoena, court order, or search warrant — before disclosing user data. Emergency requests may be considered for imminent danger to life, particularly involving minors.
Account holder information, student profile data, contribution records, guardian information, IP addresses, access logs, and audit trails. Card data is held by Stripe — contact Stripe directly for payment records.
Unless legally prohibited, we notify affected users (and their guardians, if under 18) before disclosing their data to law enforcement.
Send requests to legal@backth.is with the requesting agency, description of information sought, and a copy of the legal process.